Can I return an article?


If you are not satisfied by a part or the totality of your order, you have a term of 7 working days from the receipt of your package to return the article that you wish.

If you send your package out of the established term, ORIGINAL BILYFER will be able to reject the package and to return it to your sender.

How do I return an article?


To return an article is very simple.
You should prepare a package with the article that you want to return and envíanoslo.

How do I prepare the package of return?

Your package must include:


1. The article that you want to return, close to all the accessories that you could have, protected correctly, in his original packing and with his labels.


2. The delivery note of delivery invoice, necessary to be able to manage correctly your return.

3. The products must be in mint condition for his later sale (without damage, tares or spots caused by the client). You will not have right to return when there exist clear indications of which the products have been used more than a few minutes.

4. Indicates clearly the information of the sender in the package.
5. Remembers to send your return in the established term.
Breaking of any of these requirements it can carry the rejection of your return.

Where must I send the package?


You should send the package to:
ORIGINAL BILYFER

Emilio Serrano, 4 - 07004 Palma - Spain

Have I to pay something for my return?


If, the postage and handling. Cash on delivery will not be accepted.

How will I receive the amount of my return?
Once approved the return, you will receive


When will I receive the amount of my return?


After approving the return you will receive an e-mail of confirmation indicating you that the amount will subscribe in the account(bill) of your card in a few days.
You remember that the subscription to the credit card depends always on your bank company.

What must I do if the amount of my return is incorrect?
Put in touch with our Service of Attention to the Client, we will solve the problem as soon as possible.

What must I do if an incorrect article comes to me?
If in some occasion, for the mistake, there comes to you an article for that you have not asked put in touch with our Service of Attention to the Client: online@bilyfer.com or info@bilyfer.com


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