Buying from Bilyfer‘s online store is very easy. Just follow these steps:
Can I remove an item from my order?
Yes, from MY ACCOUNT you can remove the items you do not want as long as you have not processed the order.
How can I be sure that I have made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact our Customer Service.
My confirmation email contains some wrong information
Please contact our Customer Service. Remember that you have 48 hours to contact us.
Can I cancel my order?
Yes, please contact our Customer Service Department. Remember that you have 48 hours to contact us.
Can I make a purchase in several sessions?
Yes, if you are a registered customer, your cart will keep your selection of items as long as they are available. This way, we make it easier for you to make your purchase in several sessions. You can empty your cart and remove items individually before validating your purchase.
My product has disappeared from the cart
Some items have limited stock. If an item is out of stock, we will remove it from the site. For this reason, some items may not be available at the time of validating your purchase.
All orders are shipped within 48 hours of receipt. If for any reason this is not possible, you will be notified by email and provided with an estimated shipping date
BILYFER delivers all over the world. In your shopping cart you will find the detail of the shipping costs corresponding to each country.
In case you want to make a change in the delivery address once the order has been placed, it is essential that you notify us as soon as possible. Once the package has been dispatched, no change of address will be possible.
For all shipments to Spain, the courier companies in charge of delivery and transport of all our orders are DHL and Correos.
For international orders, shipments are franked to other air transport companies.
Can I return an item?
If you are not satisfied with part or all of your order, you may return the item(s) within 7 working days of receipt of your package.
If you send your package after the deadline, BILYFER ORIGINAL can refuse the package and return it to the sender.
How do I return an item?
Returning an item is very simple.
Prepare a package with the item/s you wish to return and send it to us.
How do I prepare the return package?
Your package must include:
The item you wish to return (along with any accessories you may have), properly protected, in its original packaging and with labels.
The delivery note and/or invoice (or a copy), necessary to manage your return correctly. Without this delivery note we cannot proceed with the return.
The products must be in perfect condition for subsequent sale (without imperfections, defects or stains caused by the customer). You will not be entitled to a refund when there are clear indications that the products have been used for more than a few minutes.
Clearly indicate the sender’s details on the package.
Remember to send your return within the established period.
Failure to comply with any of these requirements may result in the rejection of your return.
Where should I send the package?
Send the package to:
Emilio Serrano, 4 – 07004 Palma de Mallorca – Spain
Do I have to pay anything for my return?
Yes, the shipping costs. C.O.D. shipments will not be accepted.
How will I receive the amount of my return?
Once the return has been approved
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